Open the Check-in app
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Make sure you have a good internet connection at the check-in areas of your event so that the app syncs with the other devices being used.
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As people arrive, have the applicable event open and selected on the check-in app.
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Select ‘Scan’ at the bottom of the app and ensure you can see the camera working
💡 Note: If you are operating the app in a dark environment then you can enable flash on the top left of the screen to illuminate the QR code better.
Scan ticket and check-in attendees
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Point the square directly over the QR code displayed on the attendee's phone.
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A green banner indicates the ticket is valid and has been successfully checked in.
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A red banner with “This ticket has already been checked in” means that the ticket has already been used - you can see when they were checked in and by which scanner by clicking the red banner.
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A red banner with “Invalid code” means that the QR code is not recognized - and usually means it is for another event or they bought the ticket after the device was synced.
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💡 Note: You can also check people in using the search feature (see next section) by selecting the grey tick next to their name so that it turns green
Search for check-in information
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Select ‘Doorlist’ at the bottom of the app to filter and lookup attendee information.
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Click the ‘Search’ icon to find a specific buyer name, attendee name or ticket code.
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Click the ‘Filter’ icon to show a specific ticket type or checked in/remaining tickets or to sort tickets.
💡 If an attendee’s ticket is not registering or they have questions about their order then searching for their name or ticket code is a good way to quickly find out more information.
Check people out
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Either scan the QR code or search for the order to find the relevant ticket.
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If you scanned the ticket, click on the red bar that tells you they are checked in to take you to the next screen.
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Select the green check box by their name. This will turn the tick grey and indicate that they are now checked out of the event.
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Re-selecting the grey check box will turn it green and check them back in again.
End your session
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After you have finished checking people in and out of your event, click on the profile icon from the home screen.
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Click ‘Log out ‘.